Shipping Policy

All packages are shipped from Canada using Canada Post.

Canada Post no longer guarantees delivery dates due to covid-19. All delivery dates are estimated arrivals.

Najeli Jewelry is not responsible for any lost or stolen packages and will not refund your purchase if your package was lost or stolen. 

Najeli Jewelry is not responsible for packages lost because of a mistake in the address by the customer.

Najeli Jewelry is not responsible for any taxes, duties, or import fees imposed at customs.

Standard shipping does not include a tracking number. Please upgrade your shipping if you would like a tracking number. 

Estimated delivery times:

Canada: 5-15 business days (not guaranteed) 

U.S.: 7-17 business days (not guaranteed) 

International: 14-24 business days (not guaranteed) 

**Processing time for each new order is 1-3 business days. Please note that this is not the same as delivery estimation dates. Please upgrade to express shipping for a tracking number and quicker delivery option.